All of our pieces are of our own, original design. Most work is made through a lost wax casting process, using molds that David makes of his original design masters. He takes no short cuts, and even adds extra hand, mechanical, and heating steps, to produce the finest, most satisfying work that he possibly can. For more information about us please see our about page - http://www.etsy.com/shop/VerbenaPlaceJewelry/about/
We accept Credit Card payments and PayPal only. California residents will be charged sales tax.
We do our best to ship within 48 hours. We ship all packages via Priority Mail and Express Mail only. We are located in California and Priority Mail normally takes 2 to 6 days depending on your location. Express Mail - 2 to 4 days.
We do not ship internationally.
We try to photograph and describe our pieces as accurately as possible, however, things look different on every computer screen, so if you are at all unsatisfied, we will refund your purchase. Depending on the situation, a 10% restocking fee may be charged. Please contact us within 2 to 3 weeks of receipt of your order if you are unhappy.
International orders: We do not refund shipping charges on returns.
We want you to be delighted with your purchase! We welcome any comments, suggestions, complaints, and compliments :-)
Because of time restraints and liability issues, we cannot accept any custom work.
We hate to disappoint and we really appreciate it when we are asked, but we have learned through experience that we really have to stick to this policy. We hope you will understand.
If you have any questions at all about a specific piece, or any questions about our work in general, please contact us. We will be delighted to respond.